Online Project Management

Advanced Real-time Console (ARC)

The need for communication is key. Communication is a key component to leverage your staff, company and management for future growth. Because a project has a clear start and end that opens the door for a clear scope, resources and management, our software development team created a project management tool to manage not only a project, but much more.

 

Read more on ARC, how to use ARC and how ARC has enhanced our overall competences ranging from project management to resourceful data.

What is ARC?

Advanced Real-time Console, ARC, is an internal, online project management software free of charge to APS customers.

Find out why our National Retailers are Using ARC.

ARC provides:

 

APS staff and customers the ability to assess and manage an entire lifecycle of: New stores, remodels, rollouts and service requests in real time, 24/7/365.

 

Online interactive scheduling. Option to manually enter a service ticket or request APS to do so.

Service Tickets

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Active Tickets: True

Today'sTickets: True

Show

66070

ON_SITE

STANDARD

S06049

MC FRIDGE

04/24/2015 08:00 AM CDT

STATEN ISL..

NY

SHOW

WORK ORDER

STATUS

TYPE

STORE

CLIENT PO

CLIENT TICKET

SCHEDULED ON

City

State

Show

Show

69654

ON_SITE

STANDARD

608

141870

5/05/2015

04/24/2015 07:00 AM CDT

ORLAND HI 

IL

Show

69286

ON_SITE

PREFERRED

1695

5706832

04/24/2015 09:00 AM CDT

ROCKY FACE

GA

Show

70160

OFF_SITE

PREFERRED

3180

COLB30145

04/24/2015 09:00 AM CDT

COLUMBUS

IN

Show

68087

OFF_SITE

STANDARD

11419

LP9000095

GENETEC..

04/24/2015 09:00 AM CDT

BOZEMAN

MT

Show

70130

ON_SITE

STANDARD

1405

12094718

04/24/2015 09:00 AM CDT

GRETNA

LA

Show

67619

SCHEDULED

STANDARD

4595

04/24/2015 09:15 AM CDT

PHOENIX

AZ

Show

70155

PAST_DUE

PREFERRED

7D68

INC0077782

04/24/2015 09:00 AM CDT

COLUMBUS

OH

ARC Provides:

Simple navigation that reduces 95% of administrative work and costs.

 

Real time email updates such as, request received, technician scheduled, technician on site, technician is off site and closure report.

 

As the order progresses, each status change and work order update is not only accessible online, but an email is automatically generated informing you as the phases are completed. Every client has the option to control the number of service and project updates they wish to obtain.

 

The following (5) optional emails include:

 

1. Request Received: The work order (WO) is created and entered into our system and immediately processed through our internal tier-3 tech support staff to ensure the correct tech, tools and documents for every job. ARC allows our customers to add additional pictures, files or SOW documents to ensure proper preparation.  

2. Technician Scheduled: Technician scheduled date and time of service.

3. Technician On Site: Technician on site arrival time. During the course of a service ticket, our internal tier-3 tech support staff serves as a help desk taking ALL troubleshooting calls.

4. Technician is Off Site: Technician checks out with the client manager on duty (MOD) and the ticket is closed by APS technical support staff.

5. Closure Report: Project summary and digital pictures of completed work.

Technician quality control measures to keep our field force accountable:

  • Technician approval notifications.

  • Communicate via Skype to verify job completion.

  • Closure Report: Consists of external notes created by our staff generated in ARC through the course of any break/fix or project ticket.

  • Tools list to ensure the most knowledgeable techs are prepared with the accurate tools.

Unassigned Tool

Add

10 FT CAT5E PATCH CORD

Add

10 FT RESISTOR

Add

110V OUTLET

Add

100 FT CAT 6 CABLE

Add

1000 FT CAT5E CABLE

Add

10 FT LADDER

Add

10 FT SURFACE WIRE DUCT

Add

110 FT OUTLET TESTER

Remove

REPLACEMENT WALL MOUNT MOTION DETECTOR

Remove

WALL MOUNT PHONE JACKS

Remove

LAPTOP

Remove

SMART PHONE

Remove

TONE GENERATOR AND WAND 

Remove

VIDEO TEST MONITOR

Remove

MOTION TESTER

Remove

DIGITAL CAMERA

Assigned Tools

Option to rate APS internal tech support staff and field technicians.

Customer Rating

Dear customer,

Thank you for taking the time to rate the APS Service Team. Below you will find a set of buttons, one for the APS Service Team and one for the APS onsite Service Technician.

The rating scale range is 1 to 5, five being the highest rating and one being the lowest. Once you have selected the rating for each, type in any additional notes and select "Update Ratings."

Thank you again for your feedback.

APS Technical Support Team Rating

"Poor" (1)   

"Needs Improvement" (2)

"Moderate" (3) 

"Good (4)"  

Excellence" (5)

"Poor" (1)   

"Needs Improvement" (2)

"Moderate" (3) 

"Good (4)"  

Excellence" (5)

Additional Notes

Rating as user:

Technician Rating

Timely Deliverables: Real-time email updates, custom analytics, closure reports and digital pictures of completed work.

 

Client-specific reporting such as, average service tickets, average cost, average time on-site, missed ETAs and more.

 

Accurate and timely invoicing.

 

Tracking of material and equipment orders.

Contact us to request a free ARC demo >