Dear customer,

Thank you for taking the time to rate the APS Service Team. Below you will find a set of buttons, one for the APS Service Team and one for the APS onsite Service Technician.

The rating scale range is 1 to 5, five being the highest rating and one being the lowest. Once you have selected the rating for each, type in any additional notes and select "Update Ratings."

Thank you again for your feedback.

Rating as user:

APS Technical Support Team Rating

"Moderate" (3) 

"Good (4)"  

Excellence" (5)

"Needs Improvement" (2)

"Poor" (1)   

Additional Notes

"Moderate" (3) 

"Good (4)"  

Excellence" (5)

"Needs Improvement" (2)

"Poor" (1)   

NY

ON_SITE

S06049

STATEN ISL..

MC FRIDGE

04/24/2015 08:00 AM CDT

STANDARD

66070

Show

SHOW

WORK ORDER

STATUS

TYPE

STORE

CLIENT PO

CLIENT TICKET

SCHEDULED ON

City

State

ON_SITE

IL

69654

STANDARD

ORLAND HI 

141870

5/05/2015

04/24/2015 07:00 AM CDT

608

Show

Show

GA

ON_SITE

69286

PREFERRED

1695

ROCKY FACE

5706832

04/24/2015 09:00 AM CDT

Show

IN

OFF_SITE

70160

PREFERRED

3180

COLUMBUS

COLB30145

04/24/2015 09:00 AM CDT

Show

OFF_SITE

MT

68087

STANDARD

11419

BOZEMAN

LP9000095

GENETEC..

04/24/2015 09:00 AM CDT

Show

LA

ON_SITE

70130

STANDARD

1405

GRETNA

12094718

04/24/2015 09:00 AM CDT

Show

SCHEDULED

AZ

67619

STANDARD

4595

PHOENIX

04/24/2015 09:15 AM CDT

Show

PAST_DUE

OH

70155

PREFERRED

7D68

COLUMBUS

INC0077782

04/24/2015 09:00 AM CDT

Show

Find out why our National Retailers are Using ARC.

What is ARC?

Customer Rating

Online Project Management

The need for communication is key. Communication is a key component to leverage your staff, company and management for future growth. Because a project has a clear start and end that opens the door for a clear scope, resources and management, our software development team created a project management tool to manage not only a project, but much more.

 

Read more on ARC, how to use ARC and how ARC has enhanced our overall competences ranging from project management to resourceful data.

Advanced Real-time Console, ARC, is an internal, online project management software free of charge to APS customers.

ARC provides:

 

APS staff and customers the ability to assess and manage an entire lifecycle of: New stores, remodels, rollouts and service requests in real time, 24/7/365.

 

Online interactive scheduling. Option to manually enter a service ticket or request APS to do so.

10 FT CAT5E PATCH CORD

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10 FT RESISTOR

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110V OUTLET

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100 FT CAT 6 CABLE

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1000 FT CAT5E CABLE

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10 FT LADDER

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10 FT SURFACE WIRE DUCT

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110 FT OUTLET TESTER

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TONE GENERATOR AND WAND 

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Assigned Tools

ARC Provides:

Simple navigation that reduces 95% of administrative work and costs.

 

Real time email updates such as, request received, technician scheduled, technician on site, technician is off site and closure report.

 

As the order progresses, each status change and work order update is not only accessible online, but an email is automatically generated informing you as the phases are completed. Every client has the option to control the number of service and project updates they wish to obtain.

 

The following (5) optional emails include:

 

1. Request Received: The work order (WO) is created and entered into our system and immediately processed through our internal tier-3 tech support staff to ensure the correct tech, tools and documents for every job. ARC allows our customers to add additional pictures, files or SOW documents to ensure proper preparation.  

2. Technician Scheduled: Technician scheduled date and time of service.

3. Technician On Site: Technician on site arrival time. During the course of a service ticket, our internal tier-3 tech support staff serves as a help desk taking ALL troubleshooting calls.

4. Technician is Off Site: Technician checks out with the client manager on duty (MOD) and the ticket is closed by APS technical support staff.

5. Closure Report: Project summary and digital pictures of completed work.

Technician quality control measures to keep our field force accountable:

  • Technician approval notifications.

  • Communicate via Skype to verify job completion.

  • Closure Report: Consists of external notes created by our staff generated in ARC through the course of any break/fix or project ticket.

  • Tools list to ensure the most knowledgeable techs are prepared with the accurate tools.

Option to rate APS internal tech support staff and field technicians.

Timely Deliverables: Real-time email updates, custom analytics, closure reports and digital pictures of completed work.

 

Client-specific reporting such as, average service tickets, average cost, average time on-site, missed ETAs and more.

 

Accurate and timely invoicing.

 

Tracking of material and equipment orders.

Contact us to request a free ARC demo >

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