Online Project Management
Advanced Real-time Console (ARC)
The need for communication is key. Communication is a key component to leverage your staff, company and management for future growth. Because a project has a clear start and end that opens the door for a clear scope, resources and management, our software development team created a project management tool to manage not only a project, but much more.
Read more on ARC, how to use ARC and how ARC has enhanced our overall competences ranging from project management to resourceful data.
What is ARC?
Advanced Real-time Console, ARC, is an internal, online project management software free of charge to APS customers.
Find out why our National Retailers are Using ARC.
ARC provides:
APS staff and customers the ability to assess and manage an entire lifecycle of: New stores, remodels, rollouts and service requests in real time, 24/7/365.
Online interactive scheduling. Option to manually enter a service ticket or request APS to do so.
Service Tickets
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Active Tickets: True
Today'sTickets: True
Show
66070
ON_SITE
STANDARD
S06049
MC FRIDGE
04/24/2015 08:00 AM CDT
STATEN ISL..
NY
SHOW
WORK ORDER
STATUS
TYPE
STORE
CLIENT PO
CLIENT TICKET
SCHEDULED ON
City
State
Show
Show
69654
ON_SITE
STANDARD
608
141870
5/05/2015
04/24/2015 07:00 AM CDT
ORLAND HI
IL
Show
69286
ON_SITE
PREFERRED
1695
5706832
04/24/2015 09:00 AM CDT
ROCKY FACE
GA
Show
70160
OFF_SITE
PREFERRED
3180
COLB30145
04/24/2015 09:00 AM CDT
COLUMBUS
IN
Show
68087
OFF_SITE
STANDARD
11419
LP9000095
GENETEC..
04/24/2015 09:00 AM CDT
BOZEMAN
MT
Show
70130
ON_SITE
STANDARD
1405
12094718
04/24/2015 09:00 AM CDT
GRETNA
LA
Show
67619
SCHEDULED
STANDARD
4595
04/24/2015 09:15 AM CDT
PHOENIX
AZ
Show
70155
PAST_DUE
PREFERRED
7D68
INC0077782
04/24/2015 09:00 AM CDT
COLUMBUS
OH
ARC Provides:
Simple navigation that reduces 95% of administrative work and costs.
Real time email updates such as, request received, technician scheduled, technician on site, technician is off site and closure report.
As the order progresses, each status change and work order update is not only accessible online, but an email is automatically generated informing you as the phases are completed. Every client has the option to control the number of service and project updates they wish to obtain.
The following (5) optional emails include:
1. Request Received: The work order (WO) is created and entered into our system and immediately processed through our internal tier-3 tech support staff to ensure the correct tech, tools and documents for every job. ARC allows our customers to add additional pictures, files or SOW documents to ensure proper preparation.
2. Technician Scheduled: Technician scheduled date and time of service.
3. Technician On Site: Technician on site arrival time. During the course of a service ticket, our internal tier-3 tech support staff serves as a help desk taking ALL troubleshooting calls.
4. Technician is Off Site: Technician checks out with the client manager on duty (MOD) and the ticket is closed by APS technical support staff.
5. Closure Report: Project summary and digital pictures of completed work.
Technician quality control measures to keep our field force accountable:
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Technician approval notifications.
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Communicate via Skype to verify job completion.
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Closure Report: Consists of external notes created by our staff generated in ARC through the course of any break/fix or project ticket.
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Tools list to ensure the most knowledgeable techs are prepared with the accurate tools.
Unassigned Tool
Add
10 FT CAT5E PATCH CORD
Add
10 FT RESISTOR
Add
110V OUTLET
Add
100 FT CAT 6 CABLE
Add
1000 FT CAT5E CABLE
Add
10 FT LADDER
Add
10 FT SURFACE WIRE DUCT
Add
110 FT OUTLET TESTER
Remove
REPLACEMENT WALL MOUNT MOTION DETECTOR
Remove
WALL MOUNT PHONE JACKS
Remove
LAPTOP
Remove
SMART PHONE
Remove
TONE GENERATOR AND WAND
Remove
VIDEO TEST MONITOR
Remove
MOTION TESTER
Remove
DIGITAL CAMERA
Assigned Tools
Option to rate APS internal tech support staff and field technicians.
Customer Rating
Dear customer,
Thank you for taking the time to rate the APS Service Team. Below you will find a set of buttons, one for the APS Service Team and one for the APS onsite Service Technician.
The rating scale range is 1 to 5, five being the highest rating and one being the lowest. Once you have selected the rating for each, type in any additional notes and select "Update Ratings."
Thank you again for your feedback.
APS Technical Support Team Rating
"Poor" (1)
"Needs Improvement" (2)
"Moderate" (3)
"Good (4)"
Excellence" (5)
"Poor" (1)
"Needs Improvement" (2)
"Moderate" (3)
"Good (4)"
Excellence" (5)
Additional Notes
Rating as user:
Technician Rating
Timely Deliverables: Real-time email updates, custom analytics, closure reports and digital pictures of completed work.
Client-specific reporting such as, average service tickets, average cost, average time on-site, missed ETAs and more.
Accurate and timely invoicing.
Tracking of material and equipment orders.