Deployment and Maintenance

Dependable, Around the Clock Techs 24/7/365

Deployment and Implementation (Projects)

Project Management and Top-Notch Customer Service

  • APS customer projects department provides 24/7/365 support for all of your move, add, change (MAC), new store, rollout and remodel project requests. APS provides a dedicated project manager supported by a team of technical project coordinators and dispatchers.

 

Software Management Tool, ARC >

  • ARC allows the APS projects department and our customers to assess and manage a scope of a project in real time 24/7/365.

 

Custom Product Design and Engineering Services >

  • APS BICSI RCDD certified engineers on staff manage the end-to-end cost and performance of products. Our team of engineers pre-installation approach provides APS local and regional technicians site surveys, pictures of completed SOW, material lists, a time frame and much more to set the client’s expectations prior to starting a project.

 

Fixed Project Pricing

  • APS provides pricing, a fixed project proposal and no travel charges for all nationwide projects. We pride ourselves on eliminating and adjusting change orders.

 

Technician Quality Control Measures Keeping our Field Force Accountable

  • APS ensures ongoing quality performance by a tech rating system, quality assurance field checks, tech approval notifications, closure reports, skype walk through, completed task lists, material lists, detailed work orders (WO), signed work orders by an on site manager and site deliverables.

Staging and Configuration Services >

  • Our expert logistics team performs large-scale staging, configuration and testing of refurbished and new equipment prior to installation to reduce labor costs and hours, and regulate out-of-box failures to minimize on site disruption errors and maximize deployment success.

 

Depot and Repair >

  • APS manages and tracks inventory in our state-of-the-art logistics center. Our software, ARC, developed a tab to properly record, track and secure ALL assets. APS refurbishes and rebuilds your existing equipment to extend the life of your technology and conserve resources and capital.

Projects

--Status--

Project ID

Client Ticket

Client PO

Date Complete Equals

Project Manager

Invoice #

Filter

Clear

Project ID

Status

Name

Manager

Total Stores

Stores Complete

% Complete

Completion Date

SHOW

SHOW

SHOW

SHOW

260

261

262

263

OPEN

OPEN

OPEN

OPEN

CCTV

ALARM

ALARM

IT INSTALL

OPEN

OPEN

OPEN

COMPLETE

5

22

302

365

5

7

292

0

100.0

58.33

91.25

0.0

Maintenance (Service)

Tier-3 Support and Top-Notch Customer Service

  • APS' tier-3 technical support staff serves as a help desk to APS service technicians by taking all troubleshooting calls. For every WO processed through ARC, APS technical support staff evaluates SOW requirements, validates skill set and determines a tools list to ensure service requirements and SLAs are met.   

 

Software Management Tool, ARC >

  • ARC allows the APS service department and our customers to manage, assess and enter break/fix service tickets in real time 24/7/365.

Fast Response Times

  • APS’ service level agreement (SLA) guarantees a four hour or less emergency response time. APS’ standard response time guarantees a technician on site within two business days.

 

Technician Quality Control Measures Keeping Our Field Force Accountable

  • APS ensures ongoing quality performance by a tech rating system, quality assurance field checks, tech approval notifications, closure reports, skype walk through, completed task lists, material lists, detailed work orders (WO), signed work orders by an on site manager and site deliverables. APS tier-3 tech support staff ensures the correct technician, tools and documents upon tech arrival.

Service Closure Report

DATE OF SERVICE

30-APR-2015

CLIENT TICKET #

A608P222S111

TICKET PO #

APSSERVICE

APS WO #

70375

TIME ONSITE

04/30/2015 10:00 AM CDT

TIME OFFSITE

04/30/2015 11:15 AM CDT

SITE ID:

5655

APS RESPRESENTATIVE

Roger Queen

CLOSURE REPORT SENT

30-APR-2015

NATIONAL RETAILER

5652 CHESTNUT N.E.

ORANGEBURG, NC 29115

PHONE: (803) 531-2871

SITE CONTACT SOTRE MANAGER JOHN SMITH

Work Order Description

INSTALL CAT5E FROM THE NETWORK COMPUTER BACK TO SEASONAL REGISTERS

Closure Notes

Richard Pyper at 04/28/15 07:42 AM CDT – CALL STANLEY AT CORPORATE FOR THE CABLE LOCATION IN CASH WRAP

Charles Uhalt at 04/30/15 10:00 AM CDT – TECH IS ON SITE AND WILL CHECK IN WITH THE MOD. TECH WILL THEN PULL A NEW DATA DROP FROM THE NETWORK COMPUTER RACK TO SEASONAL CASH WRAP. TAKE PICTURES AND UPDATE HOURLY.

Charles Uhalt at 04/30/15 10:15 AM CDT – THE TECH IS CONFERENCED IN WITH STANLEY AND APS TECH SUPPORT FOR DIRECTION ON WHERE THE CABLE IS TO BE RUN TO.

Richard Pyper at 04/30/15 10:39 AM CDT – TECH IS STILL PULLING THE CABLE AND ALMOST HAS IT INTO PLACE. TECH WILL THEN TERMINATE AND TEST AND WILL CALL US BACK.

Richard Pyper at 04/30/15 11:15 AM CDT – TECH HAS THE CABLE RAN. LABELED AP4 ON BOTH ENDS. TESTED AND TERMINATED. THE TECH IS CURRENTLY TAKING PICTURES AND WILL CALL BACK WITH A SIGNATURE TO BE RELEASED.

TRIP NUMBER

NUMBER OF TECHS

TOTAL MAN HOURS

1

1

1.25

MATERIALS USED

Qty

Description

City

Description

2

1

288

RJ45 JACKS

SINGLE PORT SURFACE MOUNT BOXES

CAT5E CABLE, PVC

TIME OFFSITE

04/30/2015 11:15 AM CDT

04/30/2015 11:15 AM CDT

04/30/2015 11:15 AM CDT