Deployment and Maintenance
Dependable, Around the Clock Techs 24/7/365
Deployment and Implementation (Projects)
Project Management and Top-Notch Customer Service
APS customer projects department provides 24/7/365 support for all of your move, add, change (MAC), new store, rollout and remodel project requests. APS provides a dedicated project manager supported by a team of technical project coordinators and dispatchers.
Software Management Tool, ARC >
ARC allows the APS projects department and our customers to assess and manage a scope of a project in real time 24/7/365.
APS BICSI RCDD certified engineers on staff manage the end-to-end cost and performance of products. Our team of engineers pre-installation approach provides APS local and regional technicians site surveys, pictures of completed SOW, material lists, a time frame and much more to set the client’s expectations prior to starting a project.
Fixed Project Pricing
APS provides pricing, a fixed project proposal and no travel charges for all nationwide projects. We pride ourselves on eliminating and adjusting change orders.
Technician Quality Control Measures Keeping our Field Force Accountable
APS ensures ongoing quality performance by a tech rating system, quality assurance field checks, tech approval notifications, closure reports, skype walk through, completed task lists, material lists, detailed work orders (WO), signed work orders by an on site manager and site deliverables.
Our expert logistics team performs large-scale staging, configuration and testing of refurbished and new equipment prior to installation to reduce labor costs and hours, and regulate out-of-box failures to minimize on site disruption errors and maximize deployment success.
APS manages and tracks inventory in our state-of-the-art logistics center. Our software, ARC, developed a tab to properly record, track and secure ALL assets. APS refurbishes and rebuilds your existing equipment to extend the life of your technology and conserve resources and capital.
Date Complete Equals
Tier-3 Support and Top-Notch Customer Service
APS' tier-3 technical support staff serves as a help desk to APS service technicians by taking all troubleshooting calls. For every WO processed through ARC, APS technical support staff evaluates SOW requirements, validates skill set and determines a tools list to ensure service requirements and SLAs are met.
Software Management Tool, ARC >
ARC allows the APS service department and our customers to manage, assess and enter break/fix service tickets in real time 24/7/365.
Fast Response Times
APS’ service level agreement (SLA) guarantees a four hour or less emergency response time. APS’ standard response time guarantees a technician on site within two business days.
Technician Quality Control Measures Keeping Our Field Force Accountable
APS ensures ongoing quality performance by a tech rating system, quality assurance field checks, tech approval notifications, closure reports, skype walk through, completed task lists, material lists, detailed work orders (WO), signed work orders by an on site manager and site deliverables. APS tier-3 tech support staff ensures the correct technician, tools and documents upon tech arrival.
Service Closure Report
DATE OF SERVICE
CLIENT TICKET #
TICKET PO #
APS WO #
04/30/2015 10:00 AM CDT
04/30/2015 11:15 AM CDT
CLOSURE REPORT SENT
5652 CHESTNUT N.E.
ORANGEBURG, NC 29115
PHONE: (803) 531-2871
SITE CONTACT SOTRE MANAGER JOHN SMITH
Work Order Description
INSTALL CAT5E FROM THE NETWORK COMPUTER BACK TO SEASONAL REGISTERS
Richard Pyper at 04/28/15 07:42 AM CDT – CALL STANLEY AT CORPORATE FOR THE CABLE LOCATION IN CASH WRAP
Charles Uhalt at 04/30/15 10:00 AM CDT – TECH IS ON SITE AND WILL CHECK IN WITH THE MOD. TECH WILL THEN PULL A NEW DATA DROP FROM THE NETWORK COMPUTER RACK TO SEASONAL CASH WRAP. TAKE PICTURES AND UPDATE HOURLY.
Charles Uhalt at 04/30/15 10:15 AM CDT – THE TECH IS CONFERENCED IN WITH STANLEY AND APS TECH SUPPORT FOR DIRECTION ON WHERE THE CABLE IS TO BE RUN TO.
Richard Pyper at 04/30/15 10:39 AM CDT – TECH IS STILL PULLING THE CABLE AND ALMOST HAS IT INTO PLACE. TECH WILL THEN TERMINATE AND TEST AND WILL CALL US BACK.
Richard Pyper at 04/30/15 11:15 AM CDT – TECH HAS THE CABLE RAN. LABELED AP4 ON BOTH ENDS. TESTED AND TERMINATED. THE TECH IS CURRENTLY TAKING PICTURES AND WILL CALL BACK WITH A SIGNATURE TO BE RELEASED.