Simplifying Technology

Automotive Retail Chain

Company Overview

Industry: Retail

Company: American auto parts retailer in the United States with 4,500+ locations. 

Number of Locations: 4,500+ locations

Client Time Frame:

Service: 2010 - Present

Project: 2012 - Present

Technology: Structured Cabling, Data Networks, Fire Alarm Systems, Burglar Alarms

Work Types: New Stores, Maintenance

Business Challenge

  • Maintain, repair and install alarm and fire devices such as, door contacts, glass breaks, pull stations, sirens, keypads, motions and panels

  • Design and program fire alarm and burglar alarm systems and zones

  • New store full alarm panel and alarm system installations

  • Routine maintenance, test, assessments of store systems to meet local and national fire protection standards

  • Maintain compliance with current codes

  • Full perimeter, motion and zone coverage for overhead doors, door contacts, panic buttons and motion sensors

Project Management

  • 24/7/365 in house burglar alarm and fire alarm monitoring system

  • Pulling proper permits with local jurisdiction

  • Engineering team: CAD drawings, line drawings, prints

  • Create an expansive SOW for every service, project request

  • Access to APS BICSI certified RCDDs 24/7/365

  • Our leading field service & Advanced Real-Time console (ARC), provides our client:

Solutions

  • Full perimeter, motion and zone coverage throughout the store to protect property, people

  • Proper permits to operate within store and ensure equipment meets local and state standards

  • In house monitory system to prevent loss prevention security faults

  • 24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing

  • Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report

  • Assess, manage, schedule and submit project, service tickets 24/7/365

  • Scheduling and notes

  • Custom reports and business intelligence

  • Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list