Retail Pharmacy Conversion

Company Overview

Industry: Retail, Healthcare

Company: Largest pharmacy health care provider in the United States with 9,600+ pharmacy store locations, including 1,100 MinuteClinic locations.

Company: Second largest discount retailer in the United States with 1,700+ store locations.

Completed Number of Locations: 500+

Project Time Frame: January 2016 – June, 2016

Client Time Frame:

Service: June, 2012 – Present

Projects: May, 2012 – Present

Technology: Structured Cabling, CCTV, Burglar Alarms, Fire Alarm Systems, Data Networks, Voice , WLAN

Work Type: Conversion

Business Challenge

Remove existing client equipment and complete 500+ Data, Voice, Alarm and CCTV pharmacy conversions in under a (6) month timeframe
Rewarded additional stores, pharmacies and states during the course of the project
Sole integrator servicing data (IT), low voltage, alarm and CCTV
Working within (2) retailers
Dispatch techs in the allocated time frame for night work, long hours and heavy schedule
Dispatch certified alarm and union techs in correlation to state (s)
Communication among several trades including: Client corporate operation teams (IT, LP), client Rollout Center (ROC), client decommission team, RX team, store managers, equipment manufacturers, general contractors, field technicians and vendors

Solutions

Phases 1-4, Low Voltage Cabling, Fiber, CCTV, Alarm, Voice and Data installations:

Field technicians performed site surveys in the pharmacy, clinic and control room
Demarc extension, pharmacy structured cabling, cable termination
Pulled fiber and 25 pair from the new server location to the pharmacy server location and installed IDF
APS warehoused and programmed cameras and alarm panels
Installed, focused and mounted preprogrammed cameras and alarm panels
Ran cable for motions, keypads, lock boxes, gate contacts, door contacts and secured them all back into the panel
Client hardware equipment install
Initial client equipment removed, original client equipment installed, such as, workstations, PCs, access points, printers, fax machines and phones

Project Management

APS Project Managers and Coordinators on site at client corporate headquarters and client Rollout Center (ROC)
Work with both the client Rollout Center and on site operations teams (IT, LP) for alarm testing , camera view verification and final testing of phone systems and all network equipment
Provided field technicians needed documentation subsequent to the scheduled phase
Create an expansive SOW for every phase
Pilot Stores: PM and lead tech (s) complete full SOW subsequent to the project taking place
Internal, online project management software, Advanced Real-time Console for:

Results

Completion of 500+ pharmacy conversions in the allotted time frame
Increased technician field pool and service capabilities nationwide
Continued service and project requests succeeding project
Full perimeter and motion coverage in the pharmacy
Same, familiar field technicians on every transition
Sole technology and security integrator currently servicing client
APS engineering team pre-configured all alarm panels and CCTV cameras to reduce labor costs and hours
Information collected from our techs during visit one was used to successfully:

Order equipment and materials
Define, create and determine an expansive SOW in correlation to every store and RX layout, satisfying both retailers
In result, the discount retailer became an APS client succeeding the project

Assess, manage and submit project, service tickets 24/7/365
Accurate and timely invoicing
Timely deliverables: Digital pictures of completed work
Order and track materials and equipment
Technician quality control: Rate APS technical support staff and technicians, tech approval notifications and tools list
Provide techs SOW, documents, prints for every job