Simplifying Technology
Retail Pharmacy Conversion
Company Overview
Industry: Retail, Healthcare
Company: Largest pharmacy health care provider in the United States with 9,600+ pharmacy store locations, including 1,100 MinuteClinic locations.
Company: Second largest discount retailer in the United States with 1,700+ store locations.
Completed Number of Locations: 500+
Project Time Frame: January 2016 – June, 2016
Client Time Frame:
Service: June, 2012 – Present
Projects: May, 2012 – Present
Technology: Structured Cabling, CCTV, Burglar Alarms, Fire Alarm Systems, Data Networks, Voice , WLAN
Work Type: Conversion
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Business Challenge
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Remove existing client equipment and complete 500+ Data, Voice, Alarm and CCTV pharmacy conversions in under a (6) month timeframe
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Rewarded additional stores, pharmacies and states during the course of the project
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Sole integrator servicing data (IT), low voltage, alarm and CCTV
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Working within (2) retailers
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Dispatch techs in the allocated time frame for night work, long hours and heavy schedule
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Dispatch certified alarm and union techs in correlation to state (s)
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Communication among several trades including: Client corporate operation teams (IT, LP), client Rollout Center (ROC), client decommission team, RX team, store managers, equipment manufacturers, general contractors, field technicians and vendors
Solutions
Phases 1-4, Low Voltage Cabling, Fiber, CCTV, Alarm, Voice and Data installations:
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Field technicians performed site surveys in the pharmacy, clinic and control room
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Demarc extension, pharmacy structured cabling, cable termination
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Pulled fiber and 25 pair from the new server location to the pharmacy server location and installed IDF
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APS warehoused and programmed cameras and alarm panels
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Installed, focused and mounted preprogrammed cameras and alarm panels
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Ran cable for motions, keypads, lock boxes, gate contacts, door contacts and secured them all back into the panel
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Client hardware equipment install
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Initial client equipment removed, original client equipment installed, such as, workstations, PCs, access points, printers, fax machines and phones
Project Management
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APS Project Managers and Coordinators on site at client corporate headquarters and client Rollout Center (ROC)
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Work with both the client Rollout Center and on site operations teams (IT, LP) for alarm testing , camera view verification and final testing of phone systems and all network equipment
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Provided field technicians needed documentation subsequent to the scheduled phase
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Create an expansive SOW for every phase
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Pilot Stores: PM and lead tech (s) complete full SOW subsequent to the project taking place
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Internal, online project management software, Advanced Real-time Console for:
Results
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Completion of 500+ pharmacy conversions in the allotted time frame
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Increased technician field pool and service capabilities nationwide
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Continued service and project requests succeeding project
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Full perimeter and motion coverage in the pharmacy
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Same, familiar field technicians on every transition
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Sole technology and security integrator currently servicing client
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APS engineering team pre-configured all alarm panels and CCTV cameras to reduce labor costs and hours
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Information collected from our techs during visit one was used to successfully:
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Order equipment and materials
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Define, create and determine an expansive SOW in correlation to every store and RX layout, satisfying both retailers
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In result, the discount retailer became an APS client succeeding the project
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Assess, manage and submit project, service tickets 24/7/365
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Accurate and timely invoicing
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Timely deliverables: Digital pictures of completed work
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Order and track materials and equipment
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Technician quality control: Rate APS technical support staff and technicians, tech approval notifications and tools list
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Provide techs SOW, documents, prints for every job