Simplifying Technology

Retail Pharmacy Conversion

Company Overview

Industry: Retail, Healthcare

Company: Largest pharmacy health care provider in the United States with 9,600+ pharmacy store locations,   including 1,100 MinuteClinic locations.

Company: Second largest discount retailer in the United States with 1,700+ store locations.

Completed Number of Locations: 500+

Project Time Frame: January 2016 – June, 2016

Client Time Frame:

Service: June, 2012 – Present

Projects: May, 2012 – Present

Technology: Structured Cabling, CCTV, Burglar Alarms, Fire Alarm Systems, Data Networks, Voice , WLAN                 

Work Type: Conversion

Business Challenge

  • Remove existing client equipment and complete 500+ Data, Voice, Alarm and CCTV pharmacy conversions in under a (6) month timeframe

  • Rewarded additional stores, pharmacies and states during the course of the project

  • Sole integrator servicing data (IT), low voltage, alarm and CCTV

  • Working within (2) retailers

  • Dispatch techs in the allocated time frame for night work, long hours and heavy schedule 

  • Dispatch certified alarm and union techs in correlation to state (s)

  • Communication among several trades including: Client corporate operation teams (IT, LP), client Rollout Center (ROC), client decommission team, RX team, store managers, equipment manufacturers, general contractors, field technicians and vendors

Solutions

Phases 1-4, Low Voltage Cabling, Fiber, CCTV, Alarm, Voice and Data installations:

  • Field technicians performed site surveys in the pharmacy, clinic and control room

  • Demarc extension, pharmacy structured cabling, cable termination

  • Pulled fiber and 25 pair from the new server location to the pharmacy server location and installed IDF

  • APS warehoused and programmed cameras and alarm   panels

  • Installed, focused and mounted preprogrammed cameras and alarm panels

  • Ran cable for motions, keypads, lock boxes, gate contacts, door contacts and secured them all back into the panel

  • Client hardware equipment install

  • Initial client equipment removed, original client equipment installed, such as, workstations, PCs, access points, printers, fax machines and phones

Project Management

  • APS Project Managers and Coordinators on site at client corporate headquarters and client Rollout Center (ROC)

  • Work with both the client Rollout Center and on site operations teams (IT, LP) for alarm testing , camera view verification and final testing of phone systems and all network equipment

  • Provided field technicians needed documentation subsequent to the scheduled phase

  • Create an expansive SOW for every phase

  • Pilot Stores: PM and lead tech (s) complete full SOW subsequent to the project taking place

  • Internal, online project management software, Advanced Real-time Console for:

Results

  • Completion of 500+ pharmacy conversions in the allotted time frame

  • Increased technician field pool and service capabilities   nationwide

  • Continued service and project requests succeeding project

  • Full perimeter and motion coverage in the pharmacy

  • Same, familiar field technicians on every transition

  • Sole technology and security integrator currently servicing client

  • APS engineering team pre-configured all alarm panels and CCTV cameras to reduce labor costs and hours

  • Information collected from our techs during visit one was used to successfully:

  • Order equipment and materials

  • Define, create and determine an expansive SOW in correlation to every store and RX layout, satisfying both retailers

  • In result, the discount retailer became an APS client succeeding the project

  • Assess, manage and submit project, service tickets 24/7/365

  • Accurate and timely invoicing

  • Timely deliverables: Digital pictures of completed work

  • Order and track materials and equipment

  • Technician quality control: Rate APS technical support staff and technicians, tech approval    notifications and tools list

  • Provide techs SOW, documents, prints for every job