Simplifying Technology

Restaurant Chain

Company Overview

Industry: Restaurant

Company: An American multinational hospitality industry company located across the United States and international locations.

Number of Locations: 1,600+ locations

Client Time Frame:

Service: June, 2015—Current

Projects: July, 2014—Current

Technology: Structured Cabling, Data Networks, WLAN, POS with Printers, IPads

Work Types: New Stores, Maintenance, Remodels, Move Add Change (MAC), Rollouts, Decommissions

Business Challenge

  • Remove current technology and upgrade data networks and POS technology in existing and developed locations

  • Maintain, repair, and install data technology

  • Install and program POS systems with printers

  • Install Wireless Access Points

  • Install and program kitchen controller brackets, controllers, bump bars, and tie up cabling neatly

  • Upgrade RAM in existing and new restaurants

  • Install and configure Kitchen Display System brackets and mount hardware

  • Perform site surveys

  • Upgrade register/POS and network systems

  • Install new software, IPad charging stations, and configure IPads

  • Complete new store cabling

  • Decommissions for store closings

Project Management

  • Site Surveys, create scope of work, task lists, checklists, as-built CAD drawings

  • Dedicated Project Manager and team of coordinators

  • Provide technicians needed documentation subsequent to the scheduled project or service

  • Our leading field service and project management software, Advanced Real-time Console (ARC) provides our clients:

Solutions

  • Provide high quality technology solutions for an enjoyable dining experience

  • Enhance daily operations within existing systems

  • Implement new technology services and solutions to integrate future technology and leverage multi-channel communications

  • Strengthen client relationship with past and present performance, immediate responses, around-the-clock availability, reliable technicians and meeting deadlines.

  • 24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing

  • Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report

  • Assess, manage, schedule and submit project, service tickets 24/7/365

  • Scheduling and notes

  • Custom reports and business intelligence

  • Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list