Simplifying Technology

Department Store Chain

Company Overview

Industry: Retail

Company: An upscale department store in the United States and International with 870+ location.

Number of Locations: 870+ locations

Client Time Frame:

Service: 2013 - Present

Projects: 2014 - Present

Technology: Structured Cabling, Data  Networks, CCTV

Work Types: Move Add Change, Maintenance, Decommission

Business Challenge

  • Maintain, repair and install CCTV cameras

  • Remove existing EAS and CCTV head-end equipment

  • Upgrade and relocate CCTV head-end equipment

Solution /Results

  • Strengthen client relationship with past and present performance, immediate responses, around-the-clock availability, reliable technicians and meeting deadlines

  •  Provide high quality security solutions for a safe and comfortable shopping environment

Project Management

  • Define, create and provide an expansive SOW for every service,  project request

  • Engineering team: CAD drawings, line drawings, prints

  • Access to APS BICSI certified RCDDs 24/7/365

  • Our leading field service and project management software, Advanced Real-time Console (ARC), provides our client:

  • 24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing

  • Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report

  • Assess, manage, schedule and submit project, service tickets 24/7/365

  • Scheduling and notes

  • Custom reports and business intelligence

  • Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list