Simplifying Technology
Department Store Chain
Company Overview
Industry: Retail
Company: An upscale department store in the United States and International with 870+ location.
Number of Locations: 870+ locations
Client Time Frame:
Service: 2013 - Present
Projects: 2014 - Present
Technology: Structured Cabling, Data Networks, CCTV
Work Types: Move Add Change, Maintenance, Decommission
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Business Challenge
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Maintain, repair and install CCTV cameras
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Remove existing EAS and CCTV head-end equipment
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Upgrade and relocate CCTV head-end equipment
Solution /Results
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Strengthen client relationship with past and present performance, immediate responses, around-the-clock availability, reliable technicians and meeting deadlines
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Provide high quality security solutions for a safe and comfortable shopping environment
Project Management
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Define, create and provide an expansive SOW for every service, project request
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Engineering team: CAD drawings, line drawings, prints
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Access to APS BICSI certified RCDDs 24/7/365
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Our leading field service and project management software, Advanced Real-time Console (ARC), provides our client:
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24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing
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Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report
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Assess, manage, schedule and submit project, service tickets 24/7/365
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Scheduling and notes
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Custom reports and business intelligence
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Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list


