Auto Parts Retail Chain

Company Overview

Industry: Retail

Company: An American auto parts retailer located across the United States and international locations.

Number of Locations: 5,200+ locations

Client Time Frame:

Service: April, 2012—Current

Projects: June, 2012—Current

Technology: CCTV, Fire Alarm, Intrusion Alarm, Structured Cabling

Work Types: New Stores, Maintenance, Remodels

Business Challenge

Maintain, install and support fire alarm and intrusion alarm systems
New-store fire alarm, intrusion alarm and CCTV systems
Maintain system functionality through scheduled and preventative maintenance; annual inspections, assessments and tests

Project Management

Design engineers and certified installers ensure compliance with local, state and federal fire codes, standards and AHJ requirements
Testing for functionality through all zone coverages
Our leading field service and project management software, Advanced Real-time Console, ARC, provides our client:

Solutions

Due to success of fire alarm and intrusion alarm maintenance, APS won maintenance and projects for CCTV work

24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing
Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report
Assess, manage, schedule and submit project, service tickets 24/7/365
Scheduling and notes
Custom reports and business intelligence
Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list