Simplifying Technology

Auto Parts Retail Chain

Company Overview

Industry: Retail

Company: An American auto parts retailer located across the United States and international locations.

Number of Locations: 5,200+ locations

Client Time Frame:

Service: April, 2012—Current

Projects: June, 2012—Current

Technology: CCTV, Fire Alarm, Intrusion Alarm, Structured Cabling

Work Types: New Stores, Maintenance, Remodels

Business Challenge

  • Maintain, install and support fire alarm and intrusion alarm systems

  • New-store fire alarm, intrusion alarm and CCTV systems

  • Maintain system functionality through scheduled and preventative maintenance; annual inspections, assessments and tests

Project Management

  • Design engineers and certified installers ensure compliance with local, state and federal fire codes, standards and AHJ requirements

  • Testing for functionality through all zone coverages 

  • Our leading field service and project management software, Advanced Real-time Console, ARC, provides our client:

Solutions

  • Due to success of fire alarm and intrusion alarm maintenance, APS won maintenance and projects for CCTV work

  • 24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing

  • Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report

  • Assess, manage, schedule and submit project, service tickets 24/7/365

  • Scheduling and notes

  • Custom reports and business intelligence

  • Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list