Simplifying Technology

Child Care Center

Company Overview

Industry: Education

Company: A child care provider with centers located throughout North      America.

Number of Locations: 900+ locations

Client Time Frame:

Service & Projects: 2013 – Current

Technology: Electrical, Structured Cabling, Voice, Wireless

Work Types: Maintenance, Move Add Change (MAC), Rollouts

Business Challenge

  • Maintain, repair and install phone systems

  • Upgrade network equipment in existing centers

  • Access point (AP) install

  • IP CCTV camera install

  • IP phone system install (replace existing phone system with a new IP phone system)

  • IPBB circuit cut-over (Upgrade child care centers to a new circuit) 

Project Management

  • APS Project Managers and Project Coordinators on site at client corporate headquarters and client Rollout Center (ROC)

  • Works with both the client Rollout Center (ROC) and operations teams (LP, IT) for final testing

  • Define, create and provide an expansive SOW for every service, project request

  • Engineering team: CAD drawings, line drawings, prints

  • Access to APS BICSI certified RCDDs 24/7/365

  • Our leading field service  and project management tool, Advanced Real-Time Console (ARC) provides our client:

Solutions

  • Enhance daily operations within the existing systems to build children an optimal learning environment to increase student learning, productivity and achievement

  • Standardized phone systems across the centers delivering multi-channel communications to better connect with staff and children

  • Promote academic excellence, deliver access to learning resources and improve access management through wireless and collaboration technologies

  • Implement access to needed applications to deliver and manage network bandwidth for rapidly growing centers

  • 24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing

  • Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report

  • Assess, manage, schedule and submit project, service tickets 24/7/365

  • Scheduling and notes

  • Custom reports and business intelligence

  • Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list