Simplifying Technology

Restaurant Chain

Company Overview

Industry: Restaurant

Company: A fast-casual restaurant chain located in the United States.

Number of Locations:  510+ Locations

Client Time Frame:

Service: March, 2015—Present

Projects: September 2015—Present

Technology: Structured Cabling, Wireless, Data Networks, WLAN, CCTV

Work Types: New Stores, Maintenance, Remodels

Business Challenge

  • Relocate data cabling technology according to site specifications

  • Work with equipment manufacturer to problem solve

  • Upgrade and install new network hard drives

  • Maintain, repair and install data equipment

  • Maintain, repair and install CCTV cameras

Project Management

  • Define, create and provide an expansive SOW for every service and project request

  • Multiple APS certified BICSI RDCC’s on staff

  • Maintain system functionality through scheduled and preventative maintenance; annual inspections, assessments and tests

  • Our leading field service and project           management software, Advanced Real-time Console (ARC) provides our client:

Solutions

  • Provide high quality technology solutions for an enjoyable dining experience

  • Implement access to needed applications to deliver and manage network bandwidth for rapidly growing restaurants

  • Enhance daily operations within existing systems

  • Implement new technology services and solutions to integrate future technology and leverage multi-channel communications

  • 24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing

  • Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report

  • Assess, manage, schedule and submit project, service tickets 24/7/365

  • Scheduling and notes

  • Custom reports and business intelligence

  • Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list