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Simplifying Technology

Restaurant Chain

Company Overview

Industry: Restaurant

Company: A fast casual restaurant chain located throughout the United States.

Number of Locations: 170+ locations

Client Time Frame:

Service: 2011 – Current

Technology: Audio/Video, Data, Structured Cabling, Voice

Work Types: Maintenance, Move Add Change (MAC), New-Stores, Remodels, Rollouts         

Business Challenge

  • Maintain, repair and install audio/video, data and voice technology

  • Relocate existing audio/video, data and voice            technology from corporate offices to new restaurants (Corporate Office Project)

  • New-store IP phone system install

  • New-store overhead music install

  • Upgrade HDD/Ram in existing and acquired restaurants

  • Kitchen Remodel

  • Restaurant facing rapid growth

Project Management

  • Define, create and provide an expansive SOW for every service and project request

  • Maintain system functionality through scheduled and preventative maintenance; annual inspections, assessments and tests

  • Multiple APS certified BICSI RDCC’s on staff

  • Site surveys, create scope of work, task lists, checklists, as-built CAD drawings

  • Our leading field service and project           management software, Advanced Real-time Console (ARC) provides our client:


  • Support growth in existing and new markets

  • Upgrade technologies to speed up processing and eliminate time spent on maintenance and trouble-shooting

  • Implement new phone systems to provide messaging capabilities to increase productivity and sales, communicate and manage across multiple locations and share resources (Dining, carry-outs, catering, online ordering) to better connect with staff and consumer

  • Implement new technology to support food safety management for a comfortable dining           experience   

  • 24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing

  • Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report

  • Assess, manage, schedule and submit project, service tickets 24/7/365

  • Scheduling and notes

  • Custom reports and business intelligence

  • Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list

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