Simplifying Technology
Restaurant Chain
Company Overview
Industry: Restaurant
Company: A fast casual restaurant chain located throughout the United States.
Number of Locations: 170+ locations
Client Time Frame:
Service: 2011 – Current
Technology: Audio/Video, Data, Structured Cabling, Voice
Work Types: Maintenance, Move Add Change (MAC), New-Stores, Remodels, Rollouts
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Business Challenge
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Maintain, repair and install audio/video, data and voice technology
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Relocate existing audio/video, data and voice technology from corporate offices to new restaurants (Corporate Office Project)
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New-store IP phone system install
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New-store overhead music install
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Upgrade HDD/Ram in existing and acquired restaurants
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Kitchen Remodel
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Restaurant facing rapid growth
Project Management
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Define, create and provide an expansive SOW for every service and project request
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Maintain system functionality through scheduled and preventative maintenance; annual inspections, assessments and tests
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Multiple APS certified BICSI RDCC’s on staff
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Site surveys, create scope of work, task lists, checklists, as-built CAD drawings
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Our leading field service and project management software, Advanced Real-time Console (ARC) provides our client:
Solutions
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Support growth in existing and new markets
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Upgrade technologies to speed up processing and eliminate time spent on maintenance and trouble-shooting
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Implement new phone systems to provide messaging capabilities to increase productivity and sales, communicate and manage across multiple locations and share resources (Dining, carry-outs, catering, online ordering) to better connect with staff and consumer
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Implement new technology to support food safety management for a comfortable dining experience
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24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing
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Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report
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Assess, manage, schedule and submit project, service tickets 24/7/365
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Scheduling and notes
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Custom reports and business intelligence
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Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list