Simplifying Technology

Restaurant Chain

Company Overview

Industry: Restaurant

Company: A casual restaurant chain located across the US and internationally

Number of Locations: 730+ locations

Client Time Frame:

Service: June, 2011—Present

Projects: July, 2013—Present

Technology: Structured cabling, Data networks, Fire/Burg, CCTV

Work Types: New Stores, Maintenance, Remodels, Move Add Change (MAC), Rollouts

Business Challenge

  • POS System Install

  • Install data cable and power outlet for table management stations

  • Perform site surveys

  • New store cable install

  • Install replacement hardware

  • Install new data cable

  • Provide storage, testing and configuration of POS Systems

Project Management

  • Define, create and provide an expansive SOW for every service and project request

  • Maintain system functionality through scheduled and preventative maintenance; annual inspections, assessments and tests

  • Multiple APS certified BICSI RDCC’s on staff

  • Site surveys, create scope of work, task lists, checklists, as-built CAD drawings

  • Our leading field service and project           management software, Advanced Real-time Console (ARC) provides our client:

Solutions

  • Strengthen client relationship with past and present performance, immediate responses, around-the-clock availability, reliable technicians and meeting deadlines

  • APS Engineering team pre configures all alarm panels and CCTV cameras to reduce labor costs and hours

  • Implement new technology services and solutions to integrate future technology and leverage multi-channel communications

  • 24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing

  • Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report

  • Assess, manage, schedule and submit project, service tickets 24/7/365

  • Scheduling and notes

  • Custom reports and business intelligence

  • Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list