Simplifying Technology

Supermarket Chain

Company Overview

Industry: Retail (Grocery)

Company: A 50+ year old supermarket chain located throughout the United States. 

Number of Locations: 800+ locations

Client Time Frame:

Service & Projects: 2010—Present

Technology: Structured Cabling, Data, Voice, Audio/Video

Work Types: Decommission, Maintenance, Move Add Change (MAC), Rollouts), Store Conversions

Business Challenge

  • Full-store sound system and pharmacy IP office installations

  • Retailer merged with multiple supermarket chains

  • Maintain, repair and install voice and data equipment

  • Remove existing technology and upgrade data networks, voice, video, audio and POS technology in existing and developed stores

  • Register and network upgrade

  • IP office upgrades and installations

  • IPO Rollout 

  • IVR Rollout

  • Deploy VoIP and wireless applications

Project Management

  • Define, create and provide an expansive SOW for every service and project request

  • Maintain system functionality through scheduled and preventative maintenance; annual inspections, assessments and tests

  • Multiple APS certified BICSI RDCC’s on staff

  • Site surveys, create scope of work, task lists, checklists, as-built CAD drawings

  • Our leading field service and project           management software, Advanced Real-time Console (ARC) provides our client:

Solutions

  • Enhance daily operations within the existing systems

  • Implement new technology services and solutions to integrate future technology and leverage               multi-channel communications

  • Convert multiple supermarket chains to leverage combined warehousing, technology and back office operations

  • Implement standardized phone systems across the supermarkets to enhance customer service and      reduce operational phone costs by providing information directly to the employee on demand

  • 24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing

  • Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report

  • Assess, manage, schedule and submit project, service tickets 24/7/365

  • Scheduling and notes

  • Custom reports and business intelligence

  • Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list