Simplifying Technology
Footwear Retail Store
Company Overview
Industry: Retail
Company: A footwear retailer offering thousands of shoes for both men and women in 400+ stores nationwide.
Number of Locations: 500+
Client Time Frame:
Service: April, 2013 - Present
Projects: April, 2014 - Present
Technology: Structured Cabling, CCTV
Work Type: Maintenance, New-Stores, Remodels, Rollout, Move Add Changes
Business Challenge
-
Offer complete system design and consultation, deployment, installation, maintenance and support for all analog, IP and hybrid CCTV systems
-
New Store full IP system installations
-
CCTV Move Add Change
-
Re-cabling—install, maintain and support future-proof systems
Solution /Results
-
Double digit client store growth annually
-
Cost-savings depot program allows our client to buy cameras in bulk and store at APS warehouse for future usage
-
I3 international referrals due to exemplary past CCTV work
Project Management
-
Work with client IT help desk
-
In-house certified engineers design methodology supports:
-
24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing
-
Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report
-
Assess, manage, schedule and submit project, service tickets 24/7/365
-
Scheduling and notes
-
Custom reports and business intelligence
-
Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list
-
Proper selection and placement of cameras
-
Network bandwidth, appropriate recording and video storage requirements
-
Transitioning to IP technology
-
Our leading field service and project management software, Advanced Real-time Console, ARC, provides our client:
