Simplifying Technology

Footwear Retail Store

Company Overview

Industry: Retail

Company: A footwear retailer offering thousands of shoes for both men and women in 400+ stores nationwide.

Number of Locations: 500+

Client Time Frame:

Service: April, 2013 - Present

Projects: April, 2014 - Present

Technology:  Structured Cabling, CCTV

Work Type:  Maintenance, New-Stores, Remodels, Rollout, Move Add Changes

Business Challenge

  • Offer complete system design and           consultation, deployment, installation, maintenance and support for all analog, IP and hybrid CCTV systems

  • New Store full IP system installations

  • CCTV Move Add Change

  • Re-cabling—install, maintain and support future-proof systems 

Solution /Results

  • Double digit client store growth annually

  • Cost-savings depot program allows our client to buy cameras in bulk and store at APS warehouse for future usage

  • I3 international referrals due to exemplary past CCTV work

Project Management

  • Work with client IT help desk

  • In-house certified engineers design methodology supports:

  • 24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing

  • Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report

  • Assess, manage, schedule and submit project, service tickets 24/7/365

  • Scheduling and notes

  • Custom reports and business intelligence

  • Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list

  • Proper selection and placement of cameras

  • Network bandwidth, appropriate recording and video storage requirements

  • Transitioning to IP technology

  • Our leading field service and project management software, Advanced Real-time Console, ARC, provides our client: