Simplifying Technology

Retail Pharmacy Chain

Company Overview

Industry: Retail, Healthcare

Company: Largest pharmacy health care provider in the United States with 9,600+ pharmacy store locations, including 1,100 MinuteClinic locations.

Number of Locations: 9,600+ locations

Client Time Frame:

Service: June, 2012 – Present

Projects: May, 2012 – Present

Technology: Structured Cabling, CCTV, Burglar Alarms, Fire Alarm Systems, Data Networks, Voice, WLAN                

Work Type: New Stores, Remodels, Rollouts,   Conversion, Move Add Change, Maintenance

Business Challenge

  • Remove existing client equipment and complete 500+ Data, Voice, Alarm and CCTV pharmacy conversions in under a (6) month time frame

  • Maintain, repair and install CCTV cameras,   Burglar Alarm and Fire Alarm systems in new and developed stores

  • Remove existing equipment and upgrade data, mobile and POS technology in pharmacies and developed stores

  • New Store full CCTV and Fire Alarm System                installations

  • Public View Monitor and CCTV system roll out

Project Management

  • APS Project Managers and Project Coordinators on site at client corporate headquarters and client Rollout Center (ROC)

  • Works with both the client Rollout Center (ROC) and operations teams (LP, IT) for final testing

  • Define, create and provide an expansive SOW for every service, project request

  • Engineering team: CAD drawings, line drawings, prints

  • Access to APS BICSI certified RCDDs 24/7/365

  • Our leading field service  and project management tool, Advanced Real-Time Console (ARC) provides our client:

Solutions

  • APS Project Managers and Coordinators on site at client corporate headquarters and client Rollout Center (ROC) grants service, project communication

  • On going success succeeding projects and service 

  • Full perimeter and motion coverage in the  pharmacy

  • Warehouse and pre configure loss prevention equipment to reduce labor costs and hours

  • 24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing

  • Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report

  • Assess, manage, schedule and submit project, service tickets 24/7/365

  • Scheduling and notes

  • Custom reports and business intelligence

  • Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list