Retail Department Store

Company Overview

Industry: Retail

Company: Second largest American department store retail chain in the United States with 1,100+ stores.

Number of Locations: 1,100+ Stores

Client Time Frame

Service: October, 2012 - Present

Projects: April, 2013 - Present

Technology: Structured Cabling, CCTV, Data Networks

Work Types: New Stores, Remodels, Rollouts, Maintenance, Move Add Change, Decommission

Business Challenge

Maintain, repair and install existing full analog/IP hybrid systems
Remove existing analog systems and upgrade CCTV systems to the latest IP technology and NVR equipment
Upgrade head-end equipment
New Store full IP system installations
Decommission store CCTV equipment
Install mini public view monitors (PVM) at emergency exits to eliminate push outs
First project awarded when an original vendor failed to deliver

Solution /Results

APS Technician on site at client corporate headquarters to access the network to troubleshoot any unforeseen issues while techs are on-site
APS Project Manager and Project Coordinator on site at client corporate headquarters grants project communication
On going success succeeding projects and service

Project Management

Genetec training, testing and licensing with client corporate network team
Training and licensing for client viewing software
Client online platform, Basecamp, used for communication between local LP managers, APS and corporate office
APS Project Manager and Coordinators on site at client corporate headquarters
Internal, online project management software, Advanced Real-time Console used to:

24/7 project management: real-time ticketing status, timely deliverables, prompt billing and invoicing
Real-time email notifications: request received, technician scheduled, technician on-site, technician is off-site, closure report
Assess, manage, schedule and submit project, service tickets 24/7/365
Scheduling and notes
Custom reports and business intelligence
Technician quality control: rate APS technical support staff and technicians, tech approval notifications and tools list